Delivery and Returns
At this time we only deliver online orders to the United Kingdom and Republic of Ireland.
For orders to any other country please contact us – telephone 0044 (0)779 352 696 or email email@example.com
All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).
Due to the nature of the products we sell (all different sizes and weights), our delivery rates are based on the type of product(s) you purchase. we currently have the following shipping rates:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We will issue you with a full refund, however you will need to return the entire order at your own cost if you have already received them. To be eligible for a return, your item must be in the same condition that you received it, unused, unopened with their seal intact. You’ll also need the receipt or proof of purchase.
We cannot accept any item which has been used or not in the same purchased condition – a refund / exchange will unfortunately be denied.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 30 days from the date of purchase. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s for inspection. If we are satisfied that the goods were faulty on delivery to you we will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on bespoke products (unless faulty).
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.